Expert guides to reducing your water and sewerage costs.
If you have a water meter and are on a means-tested benefit, your annual bill is now capped at:
£759.00This applies if you have a large family (3+ children) or a medical condition requiring extra water.
As of April 2026, Severn Trent has updated their income thresholds. You could get up to 70% off your bill if your household income is below these levels:
If you are in debt, the Severn Trent Trust Fund can also provide one-off grants to clear arrears.
Following the Water White Paper reforms, the way averages are calculated has changed to ensure the "lowest possible average" is used for the cap. Additionally, if you live alone, you can now request a "Single-Person Cap" which is significantly lower than the standard household average.
Support is not automatic. You must contact your supplier (Severn Trent for most in our area) and ask for an "Affordability Assessment." You will need your latest DWP award letter or three months of bank statements to prove eligibility.